1. Make a reservation Choose from our selection of hotels that meet your needs. Please complete the booking form and then send it to our Sales Team by clicking the "Make hotel booking" button located on the right of top banner or click " book this hotel" button on the left top of hotel page or click

2. Reply to your request You will be shortly informed the availability of the requested hotels within 24 hours on weekday or 48 hours on weekend (normaly only 8 hours after submit). In case, your requested hotels are not available, our professional team will suggest you an alternative for your preview Some additional information that may be of assistance: • We do not require any credit card details when you complete the booking form • We understand and respect the importance of your privacy and security. For more details refer to our security guarantee to you • We aim to keep cancellation charges as low as possible. For details please refer to our cancellation policy in our Terms & Conditions

Confirmation If your selected hotels is available we will send you the booking confirmation, number of your requested hotels that have full information of passengers' details, dates, rates, and inclusions.... At the same time, we also ask for a certain amount of deposit or fully prepaid depending and payment deadlines on specific bookings If your selected hotel is unavailable then we will try to suggest an alternative hotel for your consideration.

Paying for your booking Bookings submitted within 14 days before arrival/ check-in date: We require your credit card details upon after you submit the booking form to us and get back (normally 24 hours on weekday after submit) our confirmation of your hotel reservation We accept payments by Visa, MasterCard, Amex, Discover or JCB credit cards Our cancellation policy will apply once availability is confirmed. If your selected hotel is unavailable then no charges will apply. Bookings submitted more than 14 days before arrival For virtually all destinations we do not require any credit card details when you submit the booking form. There are some exceptions, but we will provide full details in our emails, if this applies. If your selected hotel is available, our booking confirmation email will advise you of our requested payment date. Payments can be made by using our payment methods Our cancellation policy will apply once you have submitted your credit card details Receiving your hotel voucher Once your payment has been authorized by our bank, we will send you (via email or fax) the hotel voucher (see sample of hotel voucher) issued by Opentour Jsc, which you can later show to the hotels/ our tour guide or for your accounting purpose . Still have some Questions? If you have any questions regarding our services or need more information please see our FAQs (Frequently asked questions) or contact us at info@opentour.vn or telephone (+844) 37171818 - (+8490) 3222225 during our office hours Our reservations department operates from 7h00am to 7h00pm everyday (GMT + 07:00 time), 7 days a week and we will be happy to assist you. Thanks for support our company