Booking Procedure

Step 1: Select your hotel

• Once you sellect your hotel on our website please click on 'Book now' button which will lead you to our hotel booking form.

Step 2: Complete our form

• Please fill all required information on our form. Click on 'Send' button on bottom of the page. If you wish to place another hotel, please complete step 1 and 2 separately.

Step 3: Confirm your hotel

• Once sending your booking form to us, you will immediately receive our email with details of your booking.
• We will then process to check your chosen hotel's availability and confirm you the hotel's status within 12 hours except on Saturday and Sunday.
• If your chosen hotel is available, we will send you an email with all details of promotion ( if any ), booking's details, cost, payment mode and deadlines. •If your chosen hotel is NOT available then we will try to suggest an alternative hotel or other solutions for you to consider.

Step 4: Payment

• Once you decide to go ahead with your booking, please submit your payment to us. For online payment, we normally send our secured payment link on step 3 for you in order to save your time on contacting us. We don't require your credit card's details from the beginning as security purpose.
• We are now accept major credit cards online. However, offline option is also available. Please fill CREDIT CARD PAYMENT FORM then fax to our Hanoi head office.
• Our cancellation policy will apply once you have submitted your credit cards or other methods of payment.

Step 5: Get your service voucher

• Once your payment have been authorised by our bank, we will issue our service voucher by email. Please print them out then presented upon check-in.

If you have any questions regarding our services or need more information please see our FAQs (Frequently asked questions) or contact us at info@opentour.vn or telephone (+844) 37171818 - (+8490) 3222225 during our office hours

Our reservations department operates from 7h00am to 7h00pm everyday (GMT + 07:00 time), 7 days a week and we will be happy to assist you

Thanks for support our company

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