• Once you select your hotel on our website please click on 'Book now' button which will lead you to our hotel booking form.

Step 2: Complete our form

• Please fill all required information on our form. Click on 'Send' button on bottom of the page. If you wish to place another hotel, please complete step 1 and 2 separately.

Step 3: Confirm your hotel

• Once sending your booking form to us, you will immediately receive our email with details of your booking.
• We will then process to check your chosen hotel's availability and confirm you the hotel's status within 12 hours except on Saturday and Sunday.
  
• If your chosen hotel is available, we will send you an email with all details of promotion ( if any ), booking's details, cost, payment mode and deadlines.
• If your chosen hotel is NOT available then we will try to suggest an alternative hotel or other solutions for you to consider.

Step 4: Payment

• Once you decide to go ahead with your booking, please submit your payment to us. For online payment, we normally send our secured payment link on step 3 for you in order to save your time on contacting us. We don't require your credit card's details from the beginning as security purpose.
  
• We are now accept major credit cards online. However, offline option is also available. Please fill CREDIT CARD PAYMENT FORM then fax to our Hanoi head office.
• Our cancellation policy will apply once you have submitted your credit cards or other methods of payment.

Step 5: Get your service voucher

• Once your payment have been authorized by our bank, we will issue our service voucher by email. Please print them out then presented upon check-in.

See our Easy & Secured Payment Methods

Payment to Vietnamhotels.vn is totally secured and confidential. We currently accept following payment methods:

• Vietnamhotels.vn has been associated with the most reputable payment gate in Vietnam called OnePay to give customers the top secured and confident while purchasing our travel services. We DO NOT require any of your personal or credit card information. You will be directed to a secure link to settle your payment by yourself. Viet Value Travel WILL NOT hold any information from customers. The secure system accept various of credit cards which included Visa, Master, Amex, and JCB card.

2, Paypal

• Great way to send money online with reputable merchant Paypal.com within few clicks and totally safe and fast. All transactions will be paid by Paypal ID booking@opentour.vn 

3, Bank transfer

• Contact our sales department for details of bank account. We recommend you this option for bigger transaction.

• Contact our sales for details of this payment method.

5, Cash

• Applied only for customers who are already in Hanoi or Ho Chi Minh City. Great way to cut off bank fees

If you have any questions regarding our services or need more information please see our FAQs (Frequently asked questions) or contact us at info@vietnamhotels.vn or telephone (+844) 37171818 - (+8490) 3222225 during our office hours

Our reservations department operates from 7h00am to 7h00pm everyday (GMT + 07:00 time), 7 days a week and we will be happy to assist you

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